Staff on the team at camp level have a balance of skills and capacities, whether in protection, assistance, technical sectors, administration, IT, conflict management, information management and/or community mobilisation.
Women are adequately represented on the team, ideally reflecting the ratio of men and women in the camp as well as persons with specific needs.
Each member of camp management staff has clear terms of reference, job descriptions, roles and responsibilities.
There are clear procedures for the monitoring and appraisal of staff performance.
There is a plan and budget in place for on-going training and staff development.
Awareness and specialised training on protection is provided to staff.
Awareness and specialised training on PSEA is provided to staff.
All staff clearly understand the mandate of the Camp Management Agency.
All staff have been trained in and signed the code of conduct, in an appropriate language.
Staff have been trained in integrating the needs of people with specific needs into programming.
Standards, policies and guidelines are part of the training that staff members receive.
Coordinating and Monitoring Assistance and Service Provision
A comprehensive assessment of the protection and assistance needs of the camp population has been carried out.
Coordination and monitoring procedures are agreed upon and well-communicated to all key stakeholders.
Ongoing monitoring at the camp level is in line with, and feeding into, a total camp response strategy.
The Camp Management Agency has the trust and legitimacy required to coordinate effectively at camp level.
Weekly (or bi-weekly) coordination meetings are taking place in the camp.
Sector specific meetings are taking place in the camp regularly.
Ongoing community-based assessment and monitoring systems are in place.
Participatory strategies involving camp residents, including women, children and members of groups with specific needs, are being monitored.
Available national services are being mobilised and coordinated to benefit the camp population.
Service providers are coordinating and collaborating to achieve shared goals for the benefit of the camp population.
A protection focus is integrated into the monitoring of sector-specific interventions.
The protection and care of groups and individuals with specific needs and those at heightened risk is being monitored.
Protection monitoring is being carried out with due regard for staff training, confidentiality and response capacity.
The cultural, religious and social appropriateness of specific sector programmes is being monitored
Reporting and feedback system exists for all interventions being monitored.
The views and concerns of a range of stakeholders, including the camp residents, are captured by reports.
There are mechanisms to ensure that lessons learned in coordination and monitoring inform future planning.
The Camp Management Agency is providing coordination and monitoring to ensure provision of assistance and protection programmes in the camp.
Adequate and appropriate standards, indicators, policies and operational guidelines have been established and disseminated to shape camp level interventions.
The aims and capacities of the Camp Management in a camp are clear and transparent and in line with the overall camp response strategy.
The Camp Management Agency coordinates effectively with the Cluster/Sector Lead Agency in ensuring agreed upon standards are respected.
Standards are monitored and reported on regularly.
Setting Up Governance and Community Participation Mechanisms
Local leaders are regularly involved and consulted.
Leadership is representative and seen as legitimate by the camp population.
There are agreed codes of conduct in place for camp leaders.
Participatory strategies and forums are used to implement camp activities and deliver services.
Children, women and members of other marginalised groups are provided appropriate opportunities to talk about their concerns, ideas and questions.
Groups with specific needs are involved in the life of the camp.
Information about the services and programmes within the camp is well-mapped and disseminated.
Community coordination forums, mechanisms and information channels are effective.
Sector specific and cross-cutting camp committees are established.
Camp committees have clear and agreed terms of reference.
The camp community is represented in decision-making processes.
There are procedures for ensuring that feedback from the camp population informs changes and programme planning.
Ensuring the Maintenance of Camp Infrastructure
The infrastructure in the camp meets agreed standards and indicators.
Existing standards enable the displaced population to enjoy their basic human right to life with dignity.
Sector-specific service providers have the capacity to repair and maintain camp infrastructure.
National authorities have the capacity to take responsibility for the upkeep of camp infrastructure as appropriate.
The Camp Management Agency has the capacity to fill gaps in the maintenance of camp infrastructure as needed.
The general living conditions and social organisation of the displaced population allow for the protection and care of persons with specific needs.
The status of the camp infrastructure is being reported to the Cluster/Sector Lead Agency and in coordination meetings.
Managing Information
There are complaints and feedback mechanisms in place in the camp.
Reporting and referral of violations and abuses systems are in place.
The camp population, including women and children and people with disabilities, know where to report a case of humanitarian misconduct or abuse.
Qualified staff are hired for data management and reporting.
The Camp Management Agency is working closely with the Cluster/Sector Lead Agency on the management of information.
The national authorities are involved in effective management of information.
There are agreements with service providers about who is gathering what information and why, at camp level (to avoid duplication and camp community data fatigue).
The camp population is registered. A continuous registration system is established.
Detailed demographic information is being regularly updated.
Data is stored in a secure location and being used confidentially.
A baseline database has been established on camp welfare issues for future comparisons.
Camp management staff are trained in the collection of data. Data is being collected for a reason.
Data is being analysed and disseminated for the benefit of all service providers.
Information is cross-checked for accuracy and regularly updated.
There is response capacity in place for the data that is collected.
Disseminating Information
Information on the applicable code(s) of conduct has been made available to the camp population.
The Camp Management Agency’s mandate and project plan have been made available to the camp residents.
The camp population knows the roles and responsibilities of the Camp Management Agency.
The Camp Management Agency and the camp population have a relationship built on trust and mutual respect.
The local language(s) is used when interacting with camp residents.
When translators/interpreters are used, the message to be communicated is double-checked for accuracy.
A variety of information dissemination and sharing mechanisms are being employed.
The needs of the non-literate are being catered for.
Complex messages are being handled sensitively and with clarity.
The camp population knows what information channels are available, both to give and receive information.
Camp committees and other representative groups are used as vehicles for the dissemination of information.
Camp leaders act to facilitate effective communication between the camp population and the Camp Management Agency.
The needs of groups with specific needs are acknowledged in the design and use of communication mechanisms.
There are agreed and effective ways for dealing with disagreements and disputes between the camp population and the Camp Management Agency.
There is a communication focal point on the camp management staff.
Communication between the camp population and the Camp Management Agency is a safe, accessible and two-way process.
Participation in Strategic Planning With Camp Coordination and Camp Administration
A contingency planning for the camp and the CCCM Cluster/Sector is in place.
Exit strategy and camp closure planning are in place.
In close collaboration with the displaced community, the Cluster/Sector Leads and the national authorities, perspectives for durable solutions are discussed and planned for.
